How to Contact Growtopia Support: A Guide

Are you having trouble contacting Growtopia support due to a forgotten email? You're not alone! Many players face this issue, and it can be frustrating. However, by following these simple steps, you can ensure that your query is answered quickly.

Timing Matters

Before we dive into the specifics, let's talk about timing. It's usually less busy during weekdays, so you may receive a response within 2 days. Weekends are busier, so it might take a bit longer. Be patient!

Type Your Email Correctly

When typing your email address in the contact form, make sure to get it right! If you enter it incorrectly, you won't receive any responses from support.

Use Your Real Email Address

The new contact form has a box for your email address. Don't worry about sharing your real email address – they don't need it!

Beware of Scammers

If anyone asks for your password, be cautious! They're trying to steal from you. Support doesn't need your password to help you with any issues.

Save Time and Effort

Don't waste time telling support your password. It's unnecessary and can delay the response time. Instead, focus on providing the necessary information to resolve your issue quickly.

Provide Your Name

When contacting support, make sure to include your name (GrowID or not). For guest accounts, don't forget to add '_123' at the end.

Contacting Support Directly? Think Again!

You might be tempted to contact Seth or Hamumu directly, but emailing them won't speed up the process. They'll simply forward you on to support.

Common Questions and Answers

Growtopia has a dedicated section for common questions and answers. Before reaching out, check if your query is addressed there.

Gems Purchases: What to Do If You Don't Receive Them

If you paid for gems but didn't receive them, follow these steps: .

By following these guidelines, you'll increase the chances of receiving a prompt response from Growtopia support. Remember to be patient and provide all necessary information to help resolve your issue quickly. Happy gaming!

Growtopia account forgot email